Frequently Asked Questions

Most university degree attestation cases are completed within 7–10 working days, depending on the issuing university and document completeness.

HEC verification typically takes 10–15 working days after documents are submitted to the HEC portal.

Some institutions offer urgent processing where available. Ask our team when you apply — timelines still depend on the issuing authority.

We accept Bank Transfer, JazzCash, Easypaisa, and Raast. Upload your payment screenshot for verification after transfer.

Payment is required after your application is created and before processing begins with the university, board, or HEC.

No. Service charges and official authority fees are listed separately on the Fees page so you can see the full breakdown.

You generally need the original degree (or clear scan), CNIC copy, and passport-size photo. Some universities may also request a transcript.

Typically your certificate/marksheet, CNIC, and any correction supporting documents (such as a birth certificate for DOB correction).

Yes. Clear scans are fine for initial review. Originals may be required later depending on the service and institution.

Yes. Log in to your customer account to view and track all of your applications from My Applications. Contact support if you need help accessing your account.

Status updates are shared via WhatsApp/SMS for major milestones such as under review, processing, completed, and dispatched.

Official fees already paid to universities/boards/HEC are non-refundable. Service fee refunds are reviewed case by case if rejection occurs before processing starts.

See our full Refund Policy page for details on service fees, official fees, and courier charges. Read full refund policy →