Terms & Policies

* Team facilitates obtaining these documents from the university:

• Transcript (Detailed Marks Certificate)
• Pass Certificate
• Date of Announcement (DOA) Certificate
• Migration Certificate
• Degree (Annual & Semester)
• English Proficiency
• Documents Verification

We collect customer contact and document details only to process applications. Personal data is not sold to third parties and is shared only with relevant institutions when required for service delivery.

• Application data is used solely for document processing and customer support.
• We take reasonable steps to protect uploaded documents and personal information.
• You may contact us to request updates to your contact details on file.

• Degree → approx. 1 month from application submission
• Transcript, Pass Certificate, DOA, Migration Certificate → approx. 3 working days

These are estimated timelines based on the university's standard process

Timelines apply only if the candidate submits correct and complete information/documents

Company is not responsible for delays caused by: 

• Incorrect/incomplete info from the client
• University's own internal delays

Processing time may be extended in such cases

Cancelled before submission to university → 80% of service charges will be refunded

• Cancelled after submission to university → 50% of service charges will be refunded (university fee remains non-refundable)
• If application is rejected by university: 
  • Service charges → refundable
  • University fee → non-refundable

StudentDocHub acts as a facilitation service and does not issue official documents itself. Final approval, rejection, or processing delays by universities, boards, or HEC are outside StudentDocHub control.

• Timelines shared are estimates and may change based on institutional workload.
• StudentDocHub is not liable for decisions made by issuing authorities.
• Customers should verify requirements with the relevant institution when needed.